The ScanSnap and a wireless access point are connected. When the "The connection with the access point is fine." message is displayed Press in the home screen on the touch panel of the ScanSnap to display the screen. Run a diagnosis to check whether the ScanSnap is connected to a wireless access point, and take appropriate measures to solve the problem depending on the results of the diagnosis.Ĭheck the following and take appropriate measures to solve the problem. Select a profile that was created on the computer that you are using, and scan documents. If the main window is not already displayed, click the icon in the application list that appears when you click Launchpad in the Dock. If is displayed in the window, the profile was created on another computer or on the same computer by using another user account. Select a profile that you want to check from the profile list. If the main window is not already displayed, refer to To Display the Main Window.Ĭlick to display the window. If only one profile is displayed on the touch panel, press to display all profiles.Ĭlick the button at the top of the main window of ScanSnap Home to display the scan window. However, if the problem still persists, refer to Inquiries Regarding Problems with ScanSnap Home and contact the distributor/dealer where you purchased this product. If the problem persists, restart the computer and see if the problem is resolved. Is the specified receiving port number used by another application?Ĭonnect the ScanSnap and the computer by specifying the IP address of the ScanSapĬontact your network administrator if IEEE 802.1X authentication is used. Is ScanSnap Wireless Setup Tool started on the computer? Is selected for in ScanSnap Wireless Setup Tool? Is a folder which ScanSnap Home uses being monitored by security software? (Windows) Is the connection to the ScanSnap blocked by a firewall? Have you registered the information of the computer to be connected to the ScanSnap via Wi-Fi? Has the ScanSnap ever been connected to any other computers via Wi-Fi? Is the ScanSnap connected to another computer? Have you ever set another wireless access point to the ScanSnap?Īre the ScanSnap and the computer communicating via the network?ĭid you select the ScanSnap that you are using in the list in ScanSnap Home? Is the ScanSnap connected to the wireless access point? Is the ScanSnap connected to the mobile device via Wi-Fi?ĭoes the ScanSnap support Wi-Fi connection? Is the Wi-Fi indicator lit or flashing in orange? Is the Wi-Fi switch of the ScanSnap turned off? If the ScanSnap and the computer cannot be connected via Wi-Fi, check the following in number order:ĭid you select a profile that was created on another computer or on the same computer by using another user account?
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